Frequently Asked Questions

Everything you need to know about our premium electronics and services.

What is the standard shipping timeframe for orders?

We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.

What is your return policy for electronic devices?

We offer a 30-day return policy on all hardware. Products must be returned in their original packaging with all accessories included to qualify for a full refund.

Do your products come with a manufacturer warranty?

Yes, all Lorex electronics come with a standard one-year limited warranty that covers manufacturing defects. Extended protection plans are also available for purchase.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and flexible financing options through Affirm for qualifying purchases.

Are your smart home products compatible with third-party ecosystems?

Most of our latest devices are compatible with popular smart home platforms including Amazon Alexa, Google Assistant, and Apple HomeKit. Please check the specific product specifications for details.